After years of development, it is finally here! Customer Care Plus, the first and only "Timely" Customer experience measurement system. Showcase Award Winner at Comfortech 2009!
People have a natural reaction to bad news, they don't want to hear it. In fact, most people would prefer it just goes away. So, you are probably asking . . . Frank, why do you offer a product that will give you bad news?
Ever go to a professional baseball game? Think about how many times during that game you looked at the scoreboard, sometimes after every pitch, just to see if it was a ball or strike. Most people want to know if their team is winning, losing, catching up, improving, declining or whatever. We like constant feedback, but we don't like failure. I sincerely believe, those of us whose destiny is to become successful want to know how we are doing, moment by moment if possible. Those whose destiny is to eventually fail, are so concerned about getting caught doing something wrong that they fail to understand the importance of measuring. Plus isn't great to be caught doing something really well also? I want to hear that too!
So what is Customer Care Plus?
Without having to make phone calls, mail out surveys, collect data or have to rely on technicians to hand out surveys, our system allows a contractor to get immediate feedback, sometimes within minutes on how the customer believed the service and or installation experience went with minimal effort or time involved. The manager will now have the tools available immediately to identify key areas in customer service that may need training or attention
Is Customer Care Plus for everyone in contracting? No, in fact I would prefer that if a potential client does not have the will to change or modify the way they do things in response to customer reports, please don't call us, I don't want you to spend money on something that accomplishes nothing.
This program is very similar to the system used in many restaurants and hotels whereby there is an incentive driven response that is requested from the customer. The customer now has an option to go to a website or call a toll free number and in less than three minutes, respond to several questions on how their experience went with the technician, contractor or installer. Within a few seconds, the contractor will have the information available on line.
Want to know more? Go to: http://www.customercareplus.net/ or call 888-538-5383 and ask for Frank.
People have a natural reaction to bad news, they don't want to hear it. In fact, most people would prefer it just goes away. So, you are probably asking . . . Frank, why do you offer a product that will give you bad news?
Ever go to a professional baseball game? Think about how many times during that game you looked at the scoreboard, sometimes after every pitch, just to see if it was a ball or strike. Most people want to know if their team is winning, losing, catching up, improving, declining or whatever. We like constant feedback, but we don't like failure. I sincerely believe, those of us whose destiny is to become successful want to know how we are doing, moment by moment if possible. Those whose destiny is to eventually fail, are so concerned about getting caught doing something wrong that they fail to understand the importance of measuring. Plus isn't great to be caught doing something really well also? I want to hear that too!
So what is Customer Care Plus?
Without having to make phone calls, mail out surveys, collect data or have to rely on technicians to hand out surveys, our system allows a contractor to get immediate feedback, sometimes within minutes on how the customer believed the service and or installation experience went with minimal effort or time involved. The manager will now have the tools available immediately to identify key areas in customer service that may need training or attention
Is Customer Care Plus for everyone in contracting? No, in fact I would prefer that if a potential client does not have the will to change or modify the way they do things in response to customer reports, please don't call us, I don't want you to spend money on something that accomplishes nothing.
This program is very similar to the system used in many restaurants and hotels whereby there is an incentive driven response that is requested from the customer. The customer now has an option to go to a website or call a toll free number and in less than three minutes, respond to several questions on how their experience went with the technician, contractor or installer. Within a few seconds, the contractor will have the information available on line.
Want to know more? Go to: http://www.customercareplus.net/ or call 888-538-5383 and ask for Frank.
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